Privacy Policy Page

Privacy Policy

Last updated: [September 2025]

Midlands Firewood (“we”, “our”, “us”) is a small family-run business committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.

1. Information We Collect

We may collect the following types of information:

  • Personal details such as your name, email address, phone number, and delivery/billing address.

  • Payment information (processed securely via our payment providers – we never store your full card details).

  • Order information including products purchased, dates, and order history.

  • Website usage information (cookies, IP address, browser type) to improve your shopping experience and for analytics/advertising purposes.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Provide customer support.

  • Send important service messages (such as order confirmations and delivery updates).

  • Improve our website and services.

  • With your consent, send promotional emails or SMS about new products, offers, or updates.

3. Sharing Your Information

We respect your privacy. Your information is only shared with trusted third parties where necessary, such as:

  • Delivery partners to get your order to you.

  • Payment processors to securely process payments.

  • Service providers for website hosting, analytics (Google), or marketing tools (Shopify, email providers).

We never sell your data to third parties.

4. Cookies & Tracking

Our website uses cookies to improve functionality, analyze traffic, and personalize your shopping experience. Some cookies may be used by Google or Shopify for advertising and analytics. You can adjust your cookie settings in your browser at any time.

5. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.

  • Correct or update your personal details.

  • Request deletion of your information (except where we are required to keep it for legal or tax reasons).

  • Opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

6. Data Security

We take data protection seriously. Your personal information is stored securely, and we use Shopify’s trusted platform with encryption and security measures to protect your data.

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Midlands Firewood Limited 
14 Corinne Close 
Rednal 
B45 8EJ

logs@midlandsfirewood.co.uk