Frequently asked questions
Answers to common questions about our kiln-dried hardwood logs, bags and delivery.
How dry are the logs?
Our premium hardwood logs are kiln dried to below 20% moisture. Store your logs somewhere dry and ventilated.
What size are the logs?
Typical log length is approximately 230mm (9 inches), with natural variation.
Where do you deliver locally and how much does it cost?
We deliver across Studley, Redditch, Bromsgrove, South Birmingham and selected surrounding areas. Local delivery is free on orders of £60 or more. For local orders below £60, delivery is £4.99. Enter your postcode at checkout to confirm local delivery eligibility and the available charge.
Can I pay cash on delivery?
Cash on delivery may be available for eligible local orders. Contact us to check availability and current offers.
How do I check delivery before paying?
Add your products to the basket, then enter your postcode and delivery address at checkout. You can review the delivery service and charge before placing your order.
What is parcel delivery?
Eligible smaller products may be sent by DPD. Charges depend on the destination and are shown at checkout.
What is pallet delivery?
Eligible bulk orders may be delivered by pallet network. This is generally an all-day weekday kerbside service. Pallet trucks need hard, level access and cannot safely travel over gravel, grass, steps or soft ground. Arrival estimates are not guaranteed.
Do you deliver to Scotland or Ireland?
Delivery availability varies by postcode and product. Please contact us to check destinations not covered at checkout.
Can I collect from Studley?
Collection may be available by prior arrangement. Please contact us before travelling.
How can I contact Midlands Firewood?
Use our contact form, call 07432 092963 or email logs@midlandsfirewood.co.uk.
Full delivery information | Shop premium hardwood bulk bags
Where do you deliver?
Local Delivery covers Birmingham and South Birmingham, Bromsgrove, Worcester, Droitwich, Alvechurch and Barnt Green. Free on eligible local orders of £60 or more; £4.99 below £60. Enter your full postcode at checkout to confirm the service.
Call us: 07432 092963