(FAQ)

Frequently Asked Questions

Why should I choose kiln-dried firewood?

Kiln-dried firewood is dried in a controlled environment to reduce moisture content to 15-20%, which ensures:

  • Efficient Burning: Less smoke, more heat.
  • Easy Ignition: Burns quickly and evenly.
  • Reduced Creosote Buildup: Less residue in chimneys, reducing fire risk.

What is the difference between seasoned and kiln-dried firewood?

Seasoned Firewood: Air-dried over several months to reduce moisture. Suitable for regular use but may have varying moisture levels.

Kiln-Dried Firewood: Dried rapidly in a kiln to a specific moisture level for consistent performance and a cleaner burn.

Can I purchase firewood in bulk?

Yes, we offer bulk purchasing options and multi-buy discounts. If you need a large quantity, contact us to discuss your requirements and get the best deal.

Why Choose Kiln Dried Firewood Nets Over Larger Builders' Bags?

Convenience and Portability

Kiln-dried firewood nets are easy to handle, store, and transport. The smaller, lightweight packaging allows for effortless carrying and stacking.

How do you ensure quality is perfect every time?

Each net is filled with carefully selected, kiln-dried logs, ensuring consistent quality and moisture content across the batch. Kiln-dried logs in nets are specifically selected to provide premium burning quality with lower moisture content (15-20%), ensuring efficient combustion.

Is your firewood sustainably sourced?

Yes, we are committed to sustainability and source our firewood from responsibly managed forests. We ensure that our suppliers adhere to eco-friendly practices and contribute to the preservation of natural resources.

Do you offer delivery?

Yes, we offer delivery services. Delivery options and fees depend on your location. Please contact us to schedule a delivery time that works best for you.

What should I do if I have an issue with my firewood order?

If you experience any problems with your order, please contact our customer service team immediately. We are committed to resolving any issues and ensuring your satisfaction.

How can I contact you for more information or to place an order?

You can reach us via:

  • Phone: 00000
  • Email: logs@midlandsfirewood.co.uk
  • Contact Form: Available on our website Our team is ready to assist with any questions or orders.